Wednesday, November 20, 2013

Got the gift of gab?


To be a business success, you’ve got to be a great communicator and that requires the ability to speak clearly, effectively and persuasively to customers and colleagues. So here's some food for thought.

Soon we’ll be gathering with family and friends at Thanksgiving. And no holiday meal is complete without hot food and memorable stories. “Do you remember the time…” kicks off an endless series of childhood stories, family legends and embarrassing tales from the past.

Every family has one person who can captivate the room with colorful stories that make you laugh, cry or feel very uncomfortable. In my family, my father takes the storytelling cake. No one can match his skills when it comes to recreating visions of his Grandma Sally (who knew all the neighborhood gossip), his uncle who got sucked up into a tornado while riding on a horse, or the day he drove his new 1957 DeSoto sedan home from the car dealership (and taught himself how to drive a car on that first solo trip behind the wheel).

But you don’t have to have the gift of gab of a Daddy Gist (my father) to be a great storyteller. If you can tell a joke, explain why you like or dislike a movie or recall—in some detail—a sporting event or past experience, then you can tell a story to a friend, co-worker or meeting audience.

The storytelling skills are the same (use descriptive words that make your listeners visualize what you’re talking about). If you are talking to an audience of one or 1,000, paint a word picture that lets them hear, see, feel, smell and get a taste for everything that went on.

I recently heard Mark Brown, the 1995 Toastmasters World Champion of Public Speaking, talk about storytelling. Mark said that every life tells a story and there’s always a message you can share. During the recent Toastmasters International conference in Daytona Beach, FL, he identified three ways to find stories to share with family, friends or business associates. Mark says:

MINE FAMILY STORIES – Keep your ears open at family events. During the holidays, family reunions or at the dinner table, someone is always telling a funny story.

USE POP CULTURE – Explain the impact that a movie, book or blog post had on you. “It’s all about lessons learned…and what you can share,” said Mark.

 RETELL YOUR LIFE LESSONS – Everyone has had some experience that knocked some sense into our heads. Share what you’ve learned the hard way from your biggest mistakes. “Your life tells a story and there’s always a message that someone out there needs to hear. Sometimes a lesson we learned can be valuable and powerful to someone else,” said Mark. “You have no idea the impact you can have by sharing one simple story!”

 

This article was written by Rosalyn Gist Porter, a public speaking coach and founder of Better Speaking Skills, a communications training firm. Contact Rosalyn at betterspeakingskills@yourspeakingskills.com or call her at 407-761-7625. For more public speaking tips go to http://rosalyncommunications.blogspot.com

 

Tuesday, November 12, 2013

Are you ready for Small Business Saturday?



In case you’ve been living under a seashell in Micronesia for the last few years, the Saturday after Thanksgiving has been designated “Small Business Saturday”. On that day shoppers are encouraged to spend money with locally owned businesses.

This year Small Business Saturday will be observed on Nov. 30.

Credit-card giant American Express deserves credit for leading the Small Business Saturday crusade. Three years ago Amex spent a fortune and launched a nationwide advertising campaign to promote Small Business Saturday. Now that’s what I call walking the talk!

Other major companies, government agencies and political leaders have joined the campaign to urge consumers to shop local on Nov. 30.

So Mr. and Ms. Business Owner, how will you take advantage of this magnificent opportunity?

Look around your sales floor. What do you have to sell?

Is it the same old same old? Or can you introduce a few new products to freshen things up?

Let’s face it, the Christmas countdown clock is ticking. Christmas season sales will make or break many retailers – both large and small.

If you expect people to spend money, you need inventory – especially items consumers are likely to buy. If you don’t know what’s hot, you better do some quick research.

By the way, what about some great discounts to sweeten the pot? Everybody loves a sale!

Since this is all about the Christmas sales season, please put up some holiday decorations in your store. The decorations you use are a personal choice, but don’t go overboard. I’ve been to shops that were so heavily decorated that it was difficult to tell the merchandise from the decorations. Remember, the goal is to make sales, not win a decorating contest.

And while you’re looking around the sales floor, does your shop need to be spruced up? Be honest! Some locally owned small businesses I’ve visited are cluttered and could use a deep cleaning. One of my pet peeves is storefront windows that are smudged and stained. If you’re too busy to clean, then hire a janitorial service, but get it done quickly!

Pay attention to your business exterior, too. Is there trash in the gutter? Does the sidewalk need to be power washed? Please encourage neighboring businesses to do their part because cleaning up benefits everyone’s business. If your business looks bad from the outside most prospective customers will drive right past you.

What American Express has done is wonderful, but please don’t rely on the national campaign to bring shoppers through your door on Small Business Saturday.

You need to take action! This week you should be sending a snail-mail letter or email to your customers encouraging them to make plans to visit your store on Nov. 30. Ask them to share the Small Business Saturday news with their friends. Shame on you if you don’t have a customer mailing list!

For those businesses with customer mailing lists, there are free resources available to help you prepare messages you can send out, post at your store, and on your Facebook page and business website. Search “Small Business Saturday” on Google and you can find all kinds of material, including logos and fliers to promote your business and Small Business Saturday.

If I owned a store, when Small Business Saturday arrives, I would have extra staff on hand, (everyone in clean pressed clothing with big smiles on their faces), and a nice platter of holiday cookies to greet shoppers. Remember the line from that commercial: You never get a second chance to make a first impression.



This article was written by David Porter, principal and owner at David Porter Communications Inc., an Orlando-based communications consulting firm that produces www.B2BFlorida.com